Noob Win Privacy Policy – How We Protect Your Data

1. Who We Are

Noob win ("we", "us", "the platform") operates the online sports betting and gaming platform available at noobwin.vu. This Privacy Policy applies to all users of the platform — whether you are browsing as a visitor or registered as a player.

When it comes to your personal data, noob win acts as the data controller — meaning we determine the purposes and means of processing your information. If you have any questions about how we handle your data, the contact details are in Section 13 of this policy.

2. What Data We Collect

We collect personal information in different ways depending on how you interact with the platform. Here is a breakdown of the categories:

We only collect data that is necessary for operating the platform, processing your PKR transactions and complying with our obligations. We do not collect sensitive personal data such as biometric data or health information.

3. How We Use Your Data

Your personal information is used strictly for the following purposes:

• Account management — creating, verifying and maintaining your noob win account, including password reset and account recovery
• Transaction processing — handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments
• Identity verification — confirming your age (18+) and identity before processing withdrawals or when required by our anti-fraud procedures
• Platform personalisation — showing you relevant betting markets, sports promotions (cricket, PSL, football) and game recommendations based on your activity
• Customer support — responding to your queries, complaints and requests
• Responsible gaming — monitoring account activity to support deposit limits, loss limits and self-exclusion tools you have enabled
• Fraud prevention — detecting and preventing duplicate accounts, bonus abuse, money laundering and other prohibited activity
• Platform improvement — analysing aggregate usage patterns to improve the betting experience, speed and reliability for Pakistani players
• Marketing communications — sending you information about promotions and offers, where you have not opted out (see Section 9 for your opt-out rights)

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

Every time we process your personal data, there is a legal basis for doing so. The bases we rely on are:

• Contract performance — processing is necessary to provide you with the noob win service you signed up for, including account operation and PKR transaction handling
• Legal obligations — we are required to collect and retain certain data to meet anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Legitimate interests — we process some data to detect fraud, prevent abuse and improve platform security, where our interests do not override your rights
• Consent — for marketing communications, we rely on your consent, which you can withdraw at any time

5. Payments and PKR Transactions

All financial transactions on noob win are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, we share the minimum necessary payment details with the relevant payment provider to complete your transaction.

We do not store full card numbers or complete mobile wallet credentials on our servers. Payment data shared with providers — such as JazzCash or Easypaisa — is governed by those providers' own privacy policies in addition to this one. Noob win retains a record of transaction amounts, dates, methods and references for account management and anti-fraud purposes.

6. Sharing Your Data

Noob win does not sell your personal data to third parties. Your information may be shared only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive the minimum data needed to process your PKR transactions
• Identity verification providers — third-party KYC services may receive identity documents you submit during account verification
• Game providers — casino, slots and bingo game providers receive a pseudonymous player identifier and session data required to run the game; they do not receive your name or contact details
• Technology and infrastructure providers — hosting, database and analytics partners who process data on our behalf under strict data processing agreements
• Legal and regulatory requirements — where required by applicable law, we may disclose information to relevant authorities in response to lawful requests relating to fraud, financial crime or other legal matters

Any third party that processes data on our behalf is contractually required to handle it securely and only for the stated purpose.

7. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account and identity data — retained for the duration of your account plus five years after closure, to meet AML and KYC obligations
• Transaction records — PKR deposit and withdrawal records retained for five years from the date of each transaction
• Betting and gaming history — retained for the duration of your account plus three years
• Support communications — retained for three years from the date of the last interaction
• Technical and device data — retained for up to 12 months from collection

When data is no longer needed, it is securely deleted or anonymised. Anonymised and aggregated data — which cannot identify you — may be retained for longer for platform analytics and improvement.

8. Cookies and Tracking

Noob win uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. The main types of cookies we use are:

• Essential cookies — required for the platform to function, including keeping you logged in during a session. These cannot be disabled without affecting the service.
• Analytics cookies — help us understand which pages and features Pakistani players use most, so we can improve the experience. Data collected is aggregated and not linked to your identity.
• Preference cookies — remember your language, display settings and other preferences so you do not have to reset them each visit.
• Marketing cookies — used to show you relevant promotions. You can opt out of marketing cookies at any time through your account settings.

You can control cookies through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally. For non-essential cookies, you can adjust your preferences without losing core functionality.

9. Your Rights Over Your Data

As a noob win player, you have the following rights regarding your personal data. To exercise any of these rights, contact us using the details in Section 13.

• Access — you can request a copy of the personal data we hold about you at any time.
• Correction — if any of your details are inaccurate or incomplete, you can ask us to update them.
• Erasure — you can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Restriction — you can ask us to restrict processing of your data in certain circumstances, for example while a complaint is being investigated.
• Portability — you can request your data in a structured, machine-readable format where technically feasible.
• Object — you can object to processing based on legitimate interests, including for direct marketing purposes. We will stop unless we have compelling grounds to continue.
• Withdraw consent — where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

We aim to respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period and will notify you accordingly.

10. Children and Minors

Noob win is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you are under 18, you must not register, deposit or use any part of the noob win platform.

If we discover that a person under 18 has registered an account, we will close the account immediately, reverse any transactions where possible and delete the associated personal data. If you believe a minor has registered on the platform, please contact us immediately using the details in Section 13.

Parents and guardians can find further guidance on keeping young people safe from gambling-related content on the Responsible Gaming page, including information on parental control tools available for mobile devices commonly used in Pakistan.

11. Security Measures

Noob win takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect against unauthorised access, loss, alteration or disclosure:

• All data transmitted between your device and noob win servers is encrypted using SSL/TLS.
• Passwords are stored using one-way hashing — we cannot see your password and will never ask for it via email or chat.
• Access to player data within our team is restricted on a need-to-know basis. Staff with access undergo security training.
• Our systems are monitored for suspicious activity and potential breaches around the clock.
• Financial data related to PKR transactions is handled in compliance with the security standards required by our payment partners, including JazzCash and Easypaisa.

Despite these measures, no online platform can guarantee 100% security. You also have a responsibility to keep your account credentials safe. Never share your noob win password, and contact us immediately if you suspect your account has been accessed without your permission.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make significant changes, we will post a notice on the platform and update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of noob win after an updated policy has been posted constitutes your acknowledgement of the changes. If you have concerns about any update, you are welcome to contact us before continuing to use the platform.

13. How to Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please contact the noob win team:

Please include your registered account email address and a clear description of your request so we can respond as efficiently as possible. We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 30 days.